Important: Messages about changes in order status are sent automatically. There may be delays in receiving goods from the pharmacy for reasons beyond our control. After receiving notification of the transfer of the order to the pharmacy, we recommend that you clarify the status of the order by phone from the notification.
In what form is the order delivered?
All orders are delivered in opaque packaging without any inscriptions.
What should I do if I received a damaged parcel or the items in my order do not match the ones I selected?
If the postal parcel with your order was damaged or the goods you ordered are missing or in the wrong quantity, contact us and we will try to solve the problem.
What will happen if I make a mistake when filling out the contact details and how much do I have to pay for it?
If you made a mistake in the contact details when sending the order and we had to resend your order, you will only pay the actual postal expenses. No penalties are provided.
Our online drugstore offers two shipping methods:
EMS Delivery. Estimated delivery period is 5-9 business days.
AirMail Delivery. Estimated shipping period is 2-4 weeks, normally it takes 2.5-3 weeks.
Delivery time may also depend on destination country. National and religious holidays may as well delay package arrival. Your order will be packed discreetly for your privacy and protection.
All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 48 hours, most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly!
In the unlikely event that your order has not arrived within 10 business days for EMS and 3 weeks for Airmail delivery, you may use any of the following contact methods:
- reply to our e-mail,
- submit a request on the web-site,
- use our Support Center web-site and submit a ticket after loggin in,
- or just call our support team and we will immediately find a solution to rectify the situation!
If you have any questions or require further information please contact us.